Sistema web integrado basado en el ISO 21001 para el proceso de admisión de la Universidad Nacional de Cañete.
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Date
2024-11-06
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Universidad Nacional de Cañete
Abstract
Esta tesis tuvo como objetivo determinar la influencia de la implementación de un sistema web integrado basado en el ISO 21001 en el proceso de admisión de la Universidad Nacional de Cañete. La problemática principal era el uso de métodos no convencionales y no sistematizados en la inscripción de postulantes, lo que generaba demoras, descontento, retrasos en el acceso a la información, y fallos en la calidad del proceso de admisión. Para desarrollar el software se aplicó la metodología ágil SCRUM. La investigación fue aplicada, con un enfoque explicativo y un diseño pre-experimental. La muestra consistió en 200 postulantes, seleccionados por conveniencia.
Se usaron técnicas de fichaje y encuestas, con fichas de registro y cuestionarios. Para el análisis estadístico se utilizó SPSS Statistics y la prueba de Shapiro-Wilk para asegurar la normalidad de los datos, empleando la prueba de Wilcoxon en caso contrario. Según el Reglamento General de Investigación de la UNDC, se respetaron consideraciones éticas. Los resultados mostraron una reducción significativa en el tiempo promedio de inscripción de postulantes (2844.67 segundos), el tiempo de control de asistencia (29.33 segundos), el tiempo de creación de constancias de ingreso (38.13 segundos) y una mejora en la satisfacción de los postulantes (19.64 puntos). Se concluye que la implementación de un sistema web integrado basado en ISO 21001 mejora significativamente el proceso de admisión en la Universidad Nacional de Cañete..
This thesis aimed to determine the influence of implementing an integrated web system under ISO 21001 on the admission process at the National University of Cañete. The main issue identified was the use of unconventional and unsystematic methods in applicant registration, resulting in delays, dissatisfaction, difficulties in accessing information, and deficiencies in the quality of the admission process. The software development followed the agile SCRUM methodology. The research was applied in nature, with an explanatory approach and a pre- experimental design. The sample consisted of 200 applicants selected by convenience sampling. Data collection techniques included logging and surveys, using registration forms and questionnaires. SPSS Statistics was used for statistical analysis, and the Shapiro-Wilk test was employed to ensure data normality, supplemented by the Wilcoxon test where necessary. Ethical considerations according to the UNDC General Research Regulations were strictly adhered to. Results showed a significant reduction in average applicant registration time (2844.67 seconds), attendance control time (29.33 seconds), and creation time for admission certificates (38.13 seconds), along with an improvement in applicant satisfaction (19.64 points). It is concluded that implementing an ISO 21001-based integrated web system significantly enhances the admission process at the National University of Cañete...
This thesis aimed to determine the influence of implementing an integrated web system under ISO 21001 on the admission process at the National University of Cañete. The main issue identified was the use of unconventional and unsystematic methods in applicant registration, resulting in delays, dissatisfaction, difficulties in accessing information, and deficiencies in the quality of the admission process. The software development followed the agile SCRUM methodology. The research was applied in nature, with an explanatory approach and a pre- experimental design. The sample consisted of 200 applicants selected by convenience sampling. Data collection techniques included logging and surveys, using registration forms and questionnaires. SPSS Statistics was used for statistical analysis, and the Shapiro-Wilk test was employed to ensure data normality, supplemented by the Wilcoxon test where necessary. Ethical considerations according to the UNDC General Research Regulations were strictly adhered to. Results showed a significant reduction in average applicant registration time (2844.67 seconds), attendance control time (29.33 seconds), and creation time for admission certificates (38.13 seconds), along with an improvement in applicant satisfaction (19.64 points). It is concluded that implementing an ISO 21001-based integrated web system significantly enhances the admission process at the National University of Cañete...
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Keywords
Sistema Web, Proceso Admisión